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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
Technology
What ‘personalization’ means when you’re not shopping for yourself
Swarovski is crystal-clear on the value of managing customer service online
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
CIBC, TSB and Caixa chat about using virtual assistants in banking
Sunwing CMO offers a guided tour of the firm’s digital CX strategy
Linc CEO identifies the missing links in retailers’ omnichannel capabilities
How Ford of Europe’s customer engagement leader is driving personalization
Walgreens customer marketing VP gives an inside look at its ‘mass personalization’ strategy
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
Memmo extends the fan experience with one-to-one connections to celebrities
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