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Circle K and Wawa focus on the specifics of convenience store CX
75% of CX pros admit automation is based on internal, not customer needs
53% of consumers expect one-on-one in-store appointments
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
What Red Lobster got right about endless shrimp
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Circle K and Wawa focus on the specifics of convenience store CX
75% of CX pros admit automation is based on internal, not customer needs
53% of consumers expect one-on-one in-store appointments
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
What Red Lobster got right about endless shrimp
Technology
Broadridge chief digital officer shows where account management sits within CX
Medallia solutions principal offers ideas on closing skills gaps revealed in CSPN report
Nearly half of IT pros rank CX above security and tech strategy
Inside the quest for the CX single source of truth with Comcast, Discover and others
BRP VP of digital consumer experience steers towards a data-driven future
One in 10 customers cry (or come close to it) due to bad service
What ‘personalization’ means when you’re not shopping for yourself
Swarovski is crystal-clear on the value of managing customer service online
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
CIBC, TSB and Caixa chat about using virtual assistants in banking
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