Technology

easyjet customer service CX
EasyJet head of customer service explains how he’s tackling the hardest CX issues
64% of consumers say they couldn’t get their problem solved via digital CX
metaverse cx
The CX we’ll need to make the ‘metaverse’ work
XCCommerce VP offers retailers an idea to improve CX amid ‘returnaggedon’
75% of consumers want brands to ask consent before offered targeted ad experiences
TCN consumer attitudes customer service
7 out of 10 people prefer talking to a live agent for customer service
McDonald's CX team chief customer officer
McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
Cisco AppDynamics App Attention Index
68% of consumers call a poor digital experience ‘disrespectful’
espn fanbot chatbot
How ESPN coached its ‘fanbot’ to ensure it became a true team player
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