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Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
This Instagram account is channeling the true voice of every customer right now
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
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Now
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Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
This Instagram account is channeling the true voice of every customer right now
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
Leadership
CCXPs discuss how to avoid becoming the ‘lonely nut kitting it all together’
Only 17% of organizations have a dedicated CX team with executive ownership
The children that too many CX strategies leave behind
Giarte and Aternity say ‘experience level agreements’ could go beyond SLAs in measuring IT success
Republix CEO proposes an agency experience for brand customers that’s not a holding company
The CX mirage is fooling no one: Time to give customers the oasis they deserve
What it takes for CX leaders to build effective stakeholder relationships
Why brands need to move from being customer-literate to customer fluency
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences
Row House CMO: How bringing fitness classes outdoors changed the customer experience
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