Leadership

Hyphen CEO makes the case for a kinder approach to customer support
A real-life conductor helps explain the art of AI orchestration
8×8 CEO warns other CX vendors to get vertical and equip all employees
LiveOps SVP walks through its free ‘geo planner’ for CX outsourcing
SupportNinja CTO authors AI human-in-the-loop framework
How CX leaders can help build a ‘brand stand’ to drive loyalty
CX leader’s book warns of an AI ‘trust recession’
Meet the new chief customer officers at Old Navy, Reach, Lytx and more
Acclaro CEO puts localization in a CX context
Bumble’s VP of trust and CX courts a slow-and-steady approach to improved support
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