Leadership

Air Canada director reveals the ‘Trojan horse’ that introduced its improved design system
What a CX engineer does, according to a VP of customer engineering
Hyphen CEO makes the case for a kinder approach to customer support
A real-life conductor helps explain the art of AI orchestration
8×8 CEO warns other CX vendors to get vertical and equip all employees
LiveOps SVP walks through its free ‘geo planner’ for CX outsourcing
SupportNinja CTO authors AI human-in-the-loop framework
How CX leaders can help build a ‘brand stand’ to drive loyalty
CX leader’s book warns of an AI ‘trust recession’
Meet the new chief customer officers at Old Navy, Reach, Lytx and more
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