Leadership

Chief customer officer conversations: Fetch’s David Sommer on making loyalty programs fun
How to boost customer loyalty during tough economic times
A Complaint Is A Gift 3rd edition Janelle Barlow
Why Janelle Barlow’s ‘A Complaint Is A Gift’ is still relevant after more than 25 years
Jean De Villiers, Unit4 chief customer officer
Chief customer officer conversations: Unit4’s Jean De Villiers on meeting midmarket needs
D2L customer experience
Why hybrid learning experiences may or may not made the grade
Can one in five CX programs be saved?
Good luck going as a CX leader for Halloween
How FedEx strives to deliver ROI for customer experience investments
360 Magazine named to Feedspot top CX publications list
CX Day 2022: CXPA releases Book of Knowledge, forms new partnerships and more
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