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The future of ‘phygital’ retail experiences: A strategic CX guide
Casey’s VP of digital experience shares the ingredients that brought greater convenience to ordering pizza
3 ways for event managers to become event experience leaders
What customer support in the metaverse could look like
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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The future of ‘phygital’ retail experiences: A strategic CX guide
Casey’s VP of digital experience shares the ingredients that brought greater convenience to ordering pizza
3 ways for event managers to become event experience leaders
What customer support in the metaverse could look like
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
Leadership
3 ways for event managers to become event experience leaders
Casey’s VP of digital experience shares the ingredients that brought greater convenience to ordering pizza
What Elon Musk’s CX track record says about the potential future of Twitter
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
39% more firms have added dedicated CX and UX teams since 2020
Are CMOs *really* the ideal chief customer officers?
Talkdesk VP discusses how brands can keep contact center agents from quitting
Marriot CX exec describes the new customer journey in travel and hospitality
Xero’s chief customer officer gives an accounting of what CX leadership looks like
82% of organizations say they have a dedicated CX sponsor
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