Leadership

The next 100 CX professionals you should consider adding to your peer network

David Spinks belonging

Bevy’s VP of community writes the book on how brands can foster belonging

[24]7.ai centralized CX

71% of firms with centralized CX functions take a KPI-driven approach to improvements

What Volkswagen’s ‘Voltswagen’ prank says about CX

Loop & Tie CEO Sara Rodell

Loop & Tie CEO offers insight into the potential of gifting through a CRM

ACC’s chief customer officer is on a quest to improve New Zealanders’ quality of life

How an AWS customer optimization leader applies Amazon’s key principles

Holly Richardson, CX lead Unilever

A Unilever CX lead outlines its three-step approach to prioritizing projects and ideas

NBA Bubble fan experience

NBA SVP looks back on building the Bubble and the future of fan experiences

Why a tattoo-worthy experience is different from a tattoo-worthy brand