Leadership

Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM

When the customer journey begins under false pretences

Sunbasket customer service cx

Sunbasket customer service VP offers the ingredients to build empathy among agents

espn fanbot chatbot

How ESPN coached its ‘fanbot’ to ensure it became a true team player

Why I’m joining the board of CXPA Toronto

vendor lock-in CX

Why vendor lock-in is the best example of CX at its worst

Duracell CX R&D

Duracell VP taps into the power of CX research to inform the R&D of batteries

Brad Cleveland CX

Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot

Dennis Wakabayashi

RR Donnelley & Sons VP of CX solutions foresees transcending personas to ‘segments of one’

ExxonMobil loyalty program CX

How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped