Technology

SOTI retail product returns
Nearly 60% of consumers would buy more if retailers could ease product returns
How Pandora is improving its ability to hear (and act on) listener feedback
7-Eleven 7Now CX
7-Eleven exec shares the self-service strategy that’s bringing more convenience to its 7Now delivery experience
ABB ACE co-creation digital delta
ABB CX VP walks through a lab where customers co-create digital solutions, in person or virtually
ASAPP CMO Namie
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
SAP CDP post-holiday shopping
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
SparkCentral By Hootsuite
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
Only 17% of organizations have a dedicated CX team with executive ownership
Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
FEATURED POSTS