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Circle K and Wawa focus on the specifics of convenience store CX
75% of CX pros admit automation is based on internal, not customer needs
53% of consumers expect one-on-one in-store appointments
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
What Red Lobster got right about endless shrimp
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Circle K and Wawa focus on the specifics of convenience store CX
75% of CX pros admit automation is based on internal, not customer needs
53% of consumers expect one-on-one in-store appointments
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
What Red Lobster got right about endless shrimp
Technology
Sunwing CMO offers a guided tour of the firm’s digital CX strategy
Linc CEO identifies the missing links in retailers’ omnichannel capabilities
How Ford of Europe’s customer engagement leader is driving personalization
Walgreens customer marketing VP gives an inside look at its ‘mass personalization’ strategy
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
Memmo extends the fan experience with one-to-one connections to celebrities
Reputation chief customer officer identifies the role of sentiment and emotion in CX success
Bevy’s VP of community writes the book on how brands can foster belonging
ServiceNow VP explains how Qualtrics strategic partnership could improve CX
AHRT Media CEO explains how holograms can enhance digital customer experiences
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