Technology

SAP CX president shares three principles that guide its AI strategy
71% of brands cite customer trust as AI adoption barrier
25% of enterprises admit they’re ‘crawling’ with AI in CX
Wegmans takes a fast follower approach to AI-assisted grocery shopping
Why Dick’s Sporting Goods calls them ‘athlete experiences’
50% of consumers cite lack of empathy as biggest AI pain point
Nearly half of customer service reps are fixing AI mistakes
Only 12% of retailers prioritize providing better customer insights
3 out of 4 consumers will switch brands based on an untrustworthy website
61% worry that AI-powered service resolutions will not be implemented
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