Technology

SOTI from bricks to clicks research

72% of shoppers say delivery woes make them more likely to opt for BOPIS experience

Biden CX executive order

One nation, under CX: What Biden’s executive order means for the future of citizen experiences

CX standout moments 2021

10 Standout CX moments in 2021: Smart moves from Neflix, Nike, Lego and more

PIX Moving self-driving vehicle

How self-driving vehicles could reroute the customer journey

Nieman Marcus Stylyze

Nieman Marcus exec offers a vision for keeping its associates at the heart of luxury retail experiences

Cyara digital transformation research

Digital projects to improve CX running five months behind schedule on average

Zendesk buys Momentive and SurveyMonkey

What Zendesk’s SurveyMonkey acquisition signals for the CX technology sector

holiday shopping supply chain cx

How CX can save the holiday season amid supply chain challenges

71% of firms increased their CX budget in 2021