Technology

Salesforce plans to offer AI agent Casey an ‘Optimizer’
Interest in rewards-based loyalty falls below 40%
How Claude is swallowing the B2B SaaS experience
Hyphen CEO makes the case for a kinder approach to customer support
A real-life conductor helps explain the art of AI orchestration
Only 35% of AI agents retain customer context across systems
SupportNinja CTO authors AI human-in-the-loop framework
74% of brands using ‘action-taking’ AI see improved resolution rate
How the EU AI Act will reshape customer experience design
43% of consumers feel more loyal to the AI shopping tools than retailers
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