Technology

Why the CX community needs a Self-Service Gap Score

ExxonMobil loyalty program CX

How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped

Simplr conversational commerce

95% of consumers want a human to run online chat vs. a chatbot

The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift

CleverTap CMO Dave Dabbah

CleverTap CMO kicks off an industry-wide conversation about customer engagement

Broadridge chief digital officer cx

Broadridge chief digital officer shows where account management sits within CX

Rachel Lane Medallia CX

Medallia solutions principal offers ideas on closing skills gaps revealed in CSPN report

Rackspace application CX

Nearly half of IT pros rank CX above security and tech strategy

CX single source of truth

Inside the quest for the CX single source of truth with Comcast, Discover and others

BRP digital experience

BRP VP of digital consumer experience steers towards a data-driven future