Technology

Apple just recharged its customer-centricity cred
41% of consumers dislike managing digital devices and 28% feel overwhelmed
The ‘maybe later’ mistake brands keep making
SAP CX exec offers three tips to drive better digital commerce experiences
CX scores for enterprise tech providers rise by 13%
How Fabletics uses a CDP to onboard customers, recommend products and retain VIP members
46% of consumers wary about the role AI plays in retail experiences
More than half of retailers say CDPs and CRMs aren’t delivering results
Business leaders choose cloud over AI as top CX technology
Uniphore, Sprinklr and Drift execs discuss enterprise AI opportunities in CX
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