CustomerXM-branded products include offerings for customer care, digital experiences, account-based marketing and more
Category: Technology
Blog
BRP and Yeti CX execs discuss their use of SurveyMonkey GetFeedback platform
Tool combines technologies from acquisitions like Usabilla to accelerate CX program launch “without an army of consultants,” firm says
Forrester chief business technology officer discusses CX use cases for touchless FeedbackNow product
Steven Peltzman foresees a wide range of organizations looking for realt-time data collection on how experiences are changing amid COVID-19
Only 25% of firms are ready to offer ‘end-to-end’ digital CX
Tata Consultancy Services finds grappling with COVID-19 has meant budgets are being reallocated, but organizations have a lot on their to-do lists
ServiceNow director suggests what customer service organizations should do next
Shifting agents into a work-from-home mode was only the first step, Paul Selby says. Here’s how to think through a more proactive approach
SurveySparrow CEO chats about the need for conversational approaches to customer feedback
Shihab Muhammed talks about the firm’s recent tool to assist with 360-degree employee reviews, and defends NPS as a CX metric
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
Execs join the software firm at its Interactions Live virtual event to look back on their challenges and the wins they’ve achieved for agents and customers
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents WFH
Matt McConnell talks about the challenges facing managers, the limits of self-service and the future of physical contact centers
Use Twitter in your CX strategy and boost customer satisfaction 19%, research says
Academics focus on the interactions across four top U.S. telecom providers to understand what “quality care” on the social platform means
CourseCompare founder studies the evolving student experience amid back-to-school season
Classes with AR, food delivery services, washable masks — academic institutions are doing more than simply moving everything online