Technology

6 out of 7 CX functions delivered by humans with AI assistance
A Gartner VP briefs CX pros on selecting conversational AI providers
73% of consumers say human-only service drives loyalty
SAP CX president shares three principles that guide its AI strategy
71% of brands cite customer trust as AI adoption barrier
25% of enterprises admit they’re ‘crawling’ with AI in CX
Wegmans takes a fast follower approach to AI-assisted grocery shopping
Why Dick’s Sporting Goods calls them ‘athlete experiences’
50% of consumers cite lack of empathy as biggest AI pain point
Nearly half of customer service reps are fixing AI mistakes
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