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SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
CX Talent execs discuss employer demand and what top candidates really want
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Lexus exec explains how the luxury car maker continues to score high in Forrester’s CX Index
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Now
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SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
CX Talent execs discuss employer demand and what top candidates really want
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Lexus exec explains how the luxury car maker continues to score high in Forrester’s CX Index
Technology
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
Only 17% of organizations have a dedicated CX team with executive ownership
Khoros buys Topbox to combine customer engagement tools with omnichannel analytics
How retail in-store customer experiences will evolve in 2021 and beyond
65% of consumers cite safety protocols as a loyalty driver, with ‘scheduling’ close behind
79% of CX leaders say agents are working as well or better at home than in the contact center
Zoomin CEO explains how ‘the most boring content’ can help companies improve their CX
Why brands need to move from being customer-literate to customer fluency
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