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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
Technology
How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped
95% of consumers want a human to run online chat vs. a chatbot
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
CleverTap CMO kicks off an industry-wide conversation about customer engagement
Broadridge chief digital officer shows where account management sits within CX
Medallia solutions principal offers ideas on closing skills gaps revealed in CSPN report
Nearly half of IT pros rank CX above security and tech strategy
Inside the quest for the CX single source of truth with Comcast, Discover and others
BRP VP of digital consumer experience steers towards a data-driven future
One in 10 customers cry (or come close to it) due to bad service
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