Technology

Cisco combines WebEx Contact Center with IMIMobile to streamline customer journeys
ACC’s chief customer officer is on a quest to improve New Zealanders’ quality of life
How an AWS customer optimization leader applies Amazon’s key principles
NBA Bubble fan experience
NBA SVP looks back on building the Bubble and the future of fan experiences
71% of Millennials call for CX improvements after increasing their use of digital channels
Coveo head of e-commerce
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
U.S. Census Bureau’s chief customer experience officer is digitizing everywhere she can
Twilio chief customer officer
Twilio’s chief customer officer gives execs a good reason to listen to their developers
Kustomer App Marketplace
Kustomer App Marketplace aimed at easing the journey to offering omnichannel CX
SOTI retail product returns
Nearly 60% of consumers would buy more if retailers could ease product returns
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