Technology

U.S. Census Bureau’s chief customer experience officer is digitizing everywhere she can
Twilio chief customer officer
Twilio’s chief customer officer gives execs a good reason to listen to their developers
Kustomer App Marketplace
Kustomer App Marketplace aimed at easing the journey to offering omnichannel CX
SOTI retail product returns
Nearly 60% of consumers would buy more if retailers could ease product returns
How Pandora is improving its ability to hear (and act on) listener feedback
7-Eleven 7Now CX
7-Eleven exec shares the self-service strategy that’s bringing more convenience to its 7Now delivery experience
ABB ACE co-creation digital delta
ABB CX VP walks through a lab where customers co-create digital solutions, in person or virtually
ASAPP CMO Namie
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
SAP CDP post-holiday shopping
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
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