Technology

79% of CX leaders say agents are working as well or better at home than in the contact center
Zoomin self-service CX
Zoomin CEO explains how ‘the most boring content’ can help companies improve their CX
customer fluent
Why brands need to move from being customer-literate to customer fluency
Burning Man creative lead has advice for event producers bringing in-person experiences online
Volvo ultimate driving simullator
Volvo is working on a driving experience so good you can ignore the car
holiday shopping CX strategy
How holiday shopping customer experience strategies will change amid COVID-19
Sportsnet Hockey Hack
Hockey hackathon challenges students to reimagine the fan experience on 5G networks
Mitel CX challenges in pandemic times
Mitel survey shows 36% of customers blame poor CX on organizational ignorance
Larry Ellison Oracle Future of CX
Oracle enhances CX applications with improved sales and commerce capabilities
Infosys survey shows 58% of CMOs say CX should shift to focus on ‘human experience’
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