ExxonMobil loyalty program CX

How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped

The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
Broadridge chief digital officer shows where account management sits within CX
Inside the quest for the CX single source of truth with Comcast, Discover and others

LATEST POSTS

Precisely EngageOne Communicate

Precisely offers EngageOne Communicate to personalize omnichannel digital experiences

Why the CX community needs a Self-Service Gap Score

Envoy Russ Rommelfanger

Envoy chief creative officer identifies a changing dynamic between physical and digital experiences

Simplr conversational commerce

95% of consumers want a human to run online chat vs. a chatbot

Editor's Picks

What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
What ‘personalization’ means when you’re not shopping for yourself

Swarovski is crystal-clear on the value of managing customer service online

Jewelry is one of the most precious gifts you can give, but the pandemic has taught Swarovski that having the ability to manage the customer experience online is priceless. Headquartered in Wattens,…

Sephora digital CX
How Sephora gave its digital customer experience a makeover
voice of the customer active listening
Why a VoC program should be an active listening program
Linc CEO identifies the missing links in retailers’ omnichannel capabilities
Ford of Europe CX
How Ford of Europe’s customer engagement leader is driving personalization
Amazon Manage Your Customer Engagement
Why Amazon is (finally) opening up CX opportunities for sellers

360 Magazine Pro

James Dodkins rock star cx
Immersive Van Gogh Exhibition
Jeanne Bliss CX