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What the ‘Great Resignation’ means for CX careers

Customer-centricity in 2022: CX ideas, predictions and the challenges ahead
10 Standout CX moments in 2021: Smart moves from Neflix, Nike, Lego and more
HP exec shows how mixed reality is changing the print industry’s service experience

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When the quest to win customer loyalty leads to ‘love bombing’

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One in four customers say contact centre experiences have gotten worse amid pandemic
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The CX we’ll need to make the ‘metaverse’ work
XCCommerce VP offers retailers an idea to improve CX amid ‘returnaggedon’
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McDonald’s forms a CX team and appoints a chief customer officer? I’m lovin’ it!
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