How 988 contact centers can provide the best caller experience

Linktree CEO wants to help creators and brands streamline the customer journey across digital experiences
LA Football Club takes a kick at immersive audio to enrich fan experiences
What Amex, Capital One and TIAA learned by applying AI to contact center transcripts

LATEST POSTS

What ‘an obesity of experiences’ means for CX leaders

Just 35% of consumers are completely satisfied with brand relationships

BMW heated seats

Why microtransactions put BMW in the hot seat

Bluecore non-active-buyers

Even at-risk or ‘lost’ shoppers are 37% more likely to purchase again

Editor's Picks

customer crimes
‘Customer crimes’ and how to combat them
Biden CX executive order
One nation, under CX: What Biden’s executive order means for the future of citizen experiences
HP xRservices Hololens

HP exec shows how mixed reality is changing the print industry’s service experience

To view this content, you must be a member of Shane’s Patreon at $9 or more

PIX Moving self-driving vehicle
How self-driving vehicles could reroute the customer journey
One in four customers say contact centre experiences have gotten worse amid pandemic
easyjet customer service CX
EasyJet head of customer service explains how he’s tackling the hardest CX issues
Rangan HubSpot CEO
How HubSpot’s chief customer officer became its new CEO
metaverse cx
The CX we’ll need to make the ‘metaverse’ work

360 Magazine Pro

James Dodkins rock star cx
Immersive Van Gogh Exhibition
Jeanne Bliss CX