David Spinks belonging

Bevy’s VP of community writes the book on how brands can foster belonging

AHRT Media CEO explains how holograms can enhance digital customer experiences
A Unilever CX lead outlines its three-step approach to prioritizing projects and ideas
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’

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The next 100 CX professionals you should consider adding to your peer network

U.S. consumers brand loyalty

87% of US consumers say they feel loyal to at least a few brands, but . . .

ServiceNow Qualtrics strategic partnership

ServiceNow VP explains how Qualtrics strategic partnership could improve CX

LG shuts down mobile business unit

The end of LG smartphones mark an unusual (but critical) customer moment that matters

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You get what you give: The urgency to bring CX practices to donor experiences
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Coveo head of e-commerce makes the link between strong CX and search-driven revenue
post-pandemic restaurants

What restaurants have to serve as part of their post-pandemic customer experience (besides food)

Communal tables may be out, and plexiglass-filled booths may be here to stay. But how do we continue to make eating out feel like an event?

A former bartender serves up his approach to a voice of the customer program 
Μaria Kallergi CX
Dixons South East Europe CX manager challenges businesses to talk less, do more
Gift My Client CEO unboxes alternatives to branded merch that customers will actually want
ASAPP CMO Namie
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
curbside pickup experience
3 Ways to improve the curbside pickup experience

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Immersive Van Gogh Exhibition
Jeanne Bliss CX