Sunwing CMO Samantha Taylor

Sunwing CMO offers a guided tour of the firm’s digital CX strategy

NPS creator unpacks the way for CX leaders to make the most of his metric
Reputation chief customer officer identifies the role of sentiment and emotion in CX success
Bevy’s VP of community writes the book on how brands can foster belonging

LATEST POSTS

Sitel Group driving customer loyalty

Sitel study shows less than half of consumers feel brands’ CX strategies are working

voice of the customer active listening

Why a VoC program should be an active listening program

Linc CEO identifies the missing links in retailers’ omnichannel capabilities

Ford of Europe CX

How Ford of Europe’s customer engagement leader is driving personalization

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You get what you give: The urgency to bring CX practices to donor experiences
Coveo head of e-commerce
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
post-pandemic restaurants

What restaurants have to serve as part of their post-pandemic customer experience (besides food)

Communal tables may be out, and plexiglass-filled booths may be here to stay. But how do we continue to make eating out feel like an event?

A former bartender serves up his approach to a voice of the customer program 
Μaria Kallergi CX
Dixons South East Europe CX manager challenges businesses to talk less, do more
Gift My Client CEO unboxes alternatives to branded merch that customers will actually want
ASAPP CMO Namie
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
curbside pickup experience
3 Ways to improve the curbside pickup experience

360 Magazine Pro

James Dodkins rock star cx
Immersive Van Gogh Exhibition
Jeanne Bliss CX