U.S. Census Bureau’s chief customer experience officer is digitizing everywhere she can

CX on Clubhouse: 3 groups to join or follow for an audio-only experience
How Pandora is improving its ability to hear (and act on) listener feedback
7-Eleven exec shares the self-service strategy that’s bringing more convenience to its 7Now delivery experience

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Coveo head of e-commerce makes the link between strong CX and search-driven revenue

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What restaurants have to serve as part of their post-pandemic customer experience (besides food)

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Twilio’s chief customer officer gives execs a good reason to listen to their developers

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47% of shoppers want to see pictures of other customers on product pages

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A former bartender serves up his approach to a voice of the customer program 
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Dixons South East Europe CX manager challenges businesses to talk less, do more

Gift My Client CEO unboxes alternatives to branded merch that customers will actually want

Eric Andrade wants you to send items to customers they’ll actually be excited to open

ASAPP CMO Namie
ASAPP CMO explains how AI can help firms learn from their best-performing service agents
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3 Ways to improve the curbside pickup experience
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SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
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The CX risk of the ‘just keep it’ return policy
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CCXPs discuss how to avoid becoming the ‘lonely nut kitting it all together’

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Immersive Van Gogh Exhibition
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