Home
About
Subscribe
FAQ
Now
Week
Month
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
This Instagram account is channeling the true voice of every customer right now
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
About
Newsletter
Contact
Twitter
3.9K
Linkedin
Home
About
Subscribe
FAQ
Now
Week
Month
Hootsuite VP explains its expansion to social customer care via Sparkcentral acquisition
50% of U.S. consumers abandon online shopping due to long, complicated checkout process
This Instagram account is channeling the true voice of every customer right now
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
Republix CEO proposes an agency experience for brand customers that’s not a holding company
Strategy
The CX risk of the ‘just keep it’ return policy
Where ‘Bean Dad’ went wrong with his self-service strategy
How retail in-store customer experiences will evolve in 2021 and beyond
The children that too many CX strategies leave behind
79% of CX leaders say agents are working as well or better at home than in the contact center
Republix CEO proposes an agency experience for brand customers that’s not a holding company
What it takes for CX leaders to build effective stakeholder relationships
60% of consumers say strong CX will make them spend more this holiday season
Row House CMO: How bringing fitness classes outdoors changed the customer experience
One in five CX professionals struggle to understand customer behavior across channels
Posts navigation
1
2
3
…
8
FEATURED POSTS
Scroll To Top
Home
About
Subscribe
FAQ
About
Newsletter
Contact
Twitter
Linkedin