Strategy

return policy

The CX risk of the ‘just keep it’ return policy

bean dad self-service

Where ‘Bean Dad’ went wrong with his self-service strategy

in-store retail experiences 2021

How retail in-store customer experiences will evolve in 2021 and beyond

children shopping CX

The children that too many CX strategies leave behind

79% of CX leaders say agents are working as well or better at home than in the contact center

Republix CEO proposes an agency experience for brand customers that’s not a holding company

What it takes for CX leaders to build effective stakeholder relationships

Simplr NOW consumer holiday shopping

60% of consumers say strong CX will make them spend more this holiday season

Row House CMO: How bringing fitness classes outdoors changed the customer experience

CX Network omnichannel

One in five CX professionals struggle to understand customer behavior across channels