Strategy

Row House CMO: How bringing fitness classes outdoors changed the customer experience

CX Network omnichannel

One in five CX professionals struggle to understand customer behavior across channels

Mondelez Humaning CX

What the Mondelez ‘Humaning’ approach fails to achieve from a CX standpoint

Burning Man creative lead has advice for event producers bringing in-person experiences online

70% of Millennial and Gen Z customers write off B2B vendors before even contacting them

holiday shopping CX strategy

How holiday shopping customer experience strategies will change amid COVID-19

Mitel CX challenges in pandemic times

Mitel survey shows 36% of customers blame poor CX on organizational ignorance

Shelby Walsh, Trendhunter

Trendhunter president parses micro weddings, restaurant replications and other experiences consumers want now

Infosys survey shows 58% of CMOs say CX should shift to focus on ‘human experience’

Mars digital CX

Mars Inc. VP unwraps the process it uses to digitize confectionery and pet food experiences