Strategy

CX secrets from the Carlyle Hotel

How Pinterest researches customers’ current and future needs

A former military officer writes a field guide to mobilize the CX community

One in four customers say contact centre experiences have gotten worse amid pandemic

easyjet customer service CX

EasyJet head of customer service explains how he’s tackling the hardest CX issues

64% of consumers say they couldn’t get their problem solved via digital CX

UMB Bank, M&G and AES explore CX transformation opportunities in financial services

B2B customer journey map

Only 31% of B2B firms are mapping the customer journey

metaverse cx

The CX we’ll need to make the ‘metaverse’ work

XCCommerce VP offers retailers an idea to improve CX amid ‘returnaggedon’