Strategy

Why the CX community needs a Self-Service Gap Score

ExxonMobil loyalty program CX

How ExxonMobil develops a loyalty program and digital experiences that keep drivers pumped

Envoy Russ Rommelfanger

Envoy chief creative officer identifies a changing dynamic between physical and digital experiences

Forrester CX soft power

Forrester VP outlines the six principles necessary to build CX ‘soft power’

The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift

CleverTap CMO Dave Dabbah

CleverTap CMO kicks off an industry-wide conversation about customer engagement

66% of marketers believe they are highly aligned with CX teams, but . . .

CX warm introduction

Why CX should begin with a warmer introduction

Broadridge chief digital officer cx

Broadridge chief digital officer shows where account management sits within CX

78% of customer service pros say remote work has made their job harder