Technology

Sportsnet Hockey Hack
Hockey hackathon challenges students to reimagine the fan experience on 5G networks
Mitel CX challenges in pandemic times
Mitel survey shows 36% of customers blame poor CX on organizational ignorance
Larry Ellison Oracle Future of CX
Oracle enhances CX applications with improved sales and commerce capabilities
Infosys survey shows 58% of CMOs say CX should shift to focus on ‘human experience’
Mars Inc. VP unwraps the process it uses to digitize confectionery and pet food experiences
Qualtrics XM Fall Release 2020
Qualtrics adds to XM platform and launches purpose-built products for CX leaders
BRP and Yeti CX execs discuss their use of SurveyMonkey GetFeedback platform
Forrester touchless contactless FeedbackNow
Forrester chief business technology officer discusses CX use cases for touchless FeedbackNow product
TCS digital CX
Only 25% of firms are ready to offer ‘end-to-end’ digital CX
ServiceNow director suggests what customer service organizations should do next
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