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Circle K and Wawa focus on the specifics of convenience store CX
75% of CX pros admit automation is based on internal, not customer needs
53% of consumers expect one-on-one in-store appointments
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
What Red Lobster got right about endless shrimp
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Home
About
Subscribe
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Looking for The360Mag?
Now
Week
Month
Circle K and Wawa focus on the specifics of convenience store CX
75% of CX pros admit automation is based on internal, not customer needs
53% of consumers expect one-on-one in-store appointments
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
What Red Lobster got right about endless shrimp
Technology
Infosys survey shows 58% of CMOs say CX should shift to focus on ‘human experience’
Mars Inc. VP unwraps the process it uses to digitize confectionery and pet food experiences
Qualtrics adds to XM platform and launches purpose-built products for CX leaders
BRP and Yeti CX execs discuss their use of SurveyMonkey GetFeedback platform
Forrester chief business technology officer discusses CX use cases for touchless FeedbackNow product
Only 25% of firms are ready to offer ‘end-to-end’ digital CX
ServiceNow director suggests what customer service organizations should do next
SurveySparrow CEO chats about the need for conversational approaches to customer feedback
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents WFH
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