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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
Technology
ServiceNow director suggests what customer service organizations should do next
SurveySparrow CEO chats about the need for conversational approaches to customer feedback
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents WFH
Use Twitter in your CX strategy and boost customer satisfaction 19%, research says
CourseCompare founder studies the evolving student experience amid back-to-school season
Zendesk Explore Enterprise adds live team dashboards to help CX pros act faster
Nuvi execs share all the feels CX pros could identify with its emotion analytics algorithm
Formation.ai CEO reminds CX leaders not to forget about the once-a-year customer
70% of B2B buyers mull switching vendors based on digital purchasing experiences during COVID-19
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