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75% of diners order via drive-thru several times a month, but . . .
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
Salesforce plans to offer AI agent Casey an ‘Optimizer’
Circle K and Wawa focus on the specifics of convenience store CX
A real-life conductor helps explain the art of AI orchestration
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
75% of diners order via drive-thru several times a month, but . . .
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
Salesforce plans to offer AI agent Casey an ‘Optimizer’
Circle K and Wawa focus on the specifics of convenience store CX
A real-life conductor helps explain the art of AI orchestration
Technology
Kustomer CEO predicts machine learning will change customer service expectations and results
Ex-Glossier boss Henry Davis describes the makeover DTC firms will need in the sector’s ‘second act’
Jahia’s N.A. president suggests CX questions you should ask yourself to avoid failure
Folloze VP wants marketers to focus more on the sales side of CX
IBM SVP makes the case for CX to extend into ‘enterprise experience’
Clutch data pinpoints the stage where B2B tech buyers need the most TLC
Sam’s Club VP shares the people, product and digital changes that led members to ‘expect something special’
Pega CX survey warns against complacency, putting IT in charge and counting on analytics
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