Leadership

Steve Dennis Remarkable Retail
‘Remarkable Retail’ author Steve Dennis identifies CX essentials to win and keep customers amid COVID-19
Stoicism customer experience
The Stoicism a realistic CX strategy in 2020 may require
clientshare b2b customer experience
Clientshare CEO reveals three ‘magic moments’ that matter for B2B suppliers and customers
A former P&G ‘troublemaker’ has no problem explaining what customers really want
Henry Davis Arfa DTC
Ex-Glossier boss Henry Davis describes the makeover DTC firms will need in the sector’s ‘second act’
chief experience officer John Maeda Publicis Sapient
Chief experience officer John Maeda delves into the elements that make distributed work successful
Mandy Gilbert Creative Niche
Creative Niche CEO proves there are creative ways to improve CX in every niche
Scott MacGregor Huge Inc.
Huge Inc. executive experience director debunks conventional thinking on personalization and risk-taking
CXPA CX KPIs
CX leaders point out the KPIs and metrics that manage to overlook customers
Sam's Club digital transformation
Sam’s Club VP shares the people, product and digital changes that led members to ‘expect something special’
FEATURED POSTS