Leadership

covid in-store traffic
When ‘driving in-store traffic’ turned into ‘welcoming a few customers at a time’
Jeanne Bliss CX
‘CX godmother’ Jeanne Bliss offers three ways for companies to shape the way customers remember them
Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI
Why Girl Scouts of the USA CEO is pressing ‘fast forward’ on its digital transformation
Shep Hyken tells brands ‘amazing’ customer experiences can be boiled down to a single objective
When ‘extraordinary customer experience’ is a sign of the times, it’s a sign we’re in trouble
Restaurant execs get ready to serve up a very different customer experience after COVID-19
Frost & Sullivan CX 2020
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
360 Live Media CEO Don Neal suggests most brands don’t realize the business they’re really in
AMA CEO Russ Klein experience design
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
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