Restaurant execs get ready to serve up a very different customer experience after COVID-19

The chief digital and technology officer of Yum! Brands chats with Food Network star Robert Irvine about contactless payments, supply chain issues and more

After cooking your umpteenth meal at home since quarantine began, the prospect of eating out probably sounds pretty good to most of us.

Unfortunately, our definition of “eating out” may be considerably different as stay-at-home guidelines are lifted, and restaurants everywhere are working overtime to get ahead of what it might look like.

In a recent virtual event hosted by Comcast Business, Food Network regular Robert Irvine — who owns Robert Irvine’s Public House, at the Tropicana resort in Las Vegas, among others — was joined in conversation by Clay Johnson, chief digital and technology officer at Yum! Brands, which includes KFC, Taco Bell, Pizza Hut, and The Habit Burger Grill.

While running independent restaurants may not seem to have much in common with overseeing a QSR empire, Irvine and Johnson had very similar views about the challenges ahead, not only for their own organizations but their peers in the United States and around the world.

The full hour-long event was recorded and available on demand, but if you’d like to get a good sense of the top takeaways more quickly, subscribe or log in to learn:

  • The three ’Ts” that will define the restaurant sector’s future
  • The surprising importance of POS systems moving forward
  • The short term “pivots” that may last forever

How, Exactly, May They Take Your Order?

Like most owners, Irvine said one of his restaurants quickly pivoted to

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