The Stoicism a realistic CX strategy in 2020 may require

How the road to resiliency can lead to opportunities to grow your customer relationship management capabilities

I decided if I was going to be forced to home school my children, I’d better give it my all.

And by my “all,” I decided to offer more than the three ‘Rs’ that characterized traditional education.

I wrote about this in more detail on Thrive Global, but in between the assignments sent to me electronically by their teachers, I’ve decided to throw in some personal lessons that I’m hoping will help build reliency.

This feels like a time when we could all use a little more resiliency.

Specifically, I introduced them to

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