The ‘Island of Bryan’ pitfall that could leave CX leaders feeling stranded

An HGTV show ends its second season with a faceoff that will be all too familiar to those advocating for customers to a boss who won't listen

Like everyone else stuck at home for the past who-even-remembers-how-long, we have been binge-watching. No, not Tiger King; something a little more tame, but a show that managed to crystallize a dilemma I imagine many customer service professionals face.

Island of Bryan is

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