Like everyone else stuck at home for the past who-even-remembers-how-long, we have been binge-watching. No, not Tiger King; something a little more tame, but a show that managed to crystallize a dilemma I imagine many customer service professionals face.
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.