Leadership

Forrester CX Reality Day
Forrester asks execs to mark first CX Reality Day by playing ‘undercover customer’
Are your customer experiences designed for segments other than white people?
W12 Global Experience Language
W12 Studios CEO says brands need to design a ‘Global Experience Language’
B2B CX is focused on the wrong stages of the journey, Forrester warns
Forrester’s CX North America focuses on personalization, identifying devotees and measuring impact
Endangered Experiences: The coworker coffee break
Meet the ‘experience hackers’ who will help companies win back customers
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
John Pine II CX
The six-foot experiences that will become critical in a six-foot economy
Jan Kelly VP of customer innovation offers CX strategies for challenging times
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