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Microsoft CX exec says purely automated chatbots didn’t work. Here’s how he got virtual and human agents to work as a team
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
Google UX director teaches the best way to map out critical user journeys
Interest in rewards-based loyalty falls below 40%
48% of shoppers expect order confirmations within one minute
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About
Subscribe
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Looking for The360Mag?
Now
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Microsoft CX exec says purely automated chatbots didn’t work. Here’s how he got virtual and human agents to work as a team
Medallia, Ipsos execs discuss the key takeaways from Canadian CX data
Google UX director teaches the best way to map out critical user journeys
Interest in rewards-based loyalty falls below 40%
48% of shoppers expect order confirmations within one minute
Leadership
Formation.ai CEO reminds CX leaders not to forget about the once-a-year customer
QSRs, grocery firms and retailers top KMPG U.S. customer experience ranking
Tymeshift chief brand officer co-authors book about CX leaders’ origin stories
Forrester asks execs to mark first CX Reality Day by playing ‘undercover customer’
Are your customer experiences designed for segments other than white people?
W12 Studios CEO says brands need to design a ‘Global Experience Language’
B2B CX is focused on the wrong stages of the journey, Forrester warns
Forrester’s CX North America focuses on personalization, identifying devotees and measuring impact
Endangered Experiences: The coworker coffee break
Meet the ‘experience hackers’ who will help companies win back customers
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