Strategy

Shelby Walsh, Trendhunter
Trendhunter president parses micro weddings, restaurant replications and other experiences consumers want now
Infosys survey shows 58% of CMOs say CX should shift to focus on ‘human experience’
Mars Inc. VP unwraps the process it uses to digitize confectionery and pet food experiences
Memes in CX Doing Things Media
Doing Things Media president shares how memes in CX could make brands and their customers smile
The CX question that needs to be answered: ‘What would the human do?’
CX consultants point out the post-pandemic practices worth keeping
UK report tells CX leaders to introduce ‘positive brand friction’ for better experiences
Zappos exec outlines the ‘triangle of accountability’ that guides its customer service approach
Eddie Van Halen CX
What Eddie Van Halen understood about CX
Forrester touchless contactless FeedbackNow
Forrester chief business technology officer discusses CX use cases for touchless FeedbackNow product
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