Strategy

71% of Millennials call for CX improvements after increasing their use of digital channels
Coveo head of e-commerce
Coveo head of e-commerce makes the link between strong CX and search-driven revenue
post-pandemic restaurants
What restaurants have to serve as part of their post-pandemic customer experience (besides food)
U.S. Census Bureau’s chief customer experience officer is digitizing everywhere she can
Bazaarvoice UGC CX VOC
47% of shoppers want to see pictures of other customers on product pages
CX experts offer tips on sharing VoC data with execs — and getting them to act on it
A former bartender serves up his approach to a voice of the customer program 
How Pandora is improving its ability to hear (and act on) listener feedback
BD global CX lead
BD global CX lead links 41 moments of truth to interactions and key business outcomes
ABB ACE co-creation digital delta
ABB CX VP walks through a lab where customers co-create digital solutions, in person or virtually
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