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What solving a wuzzle can teach you about tackling CX
81% of B2B customers abandon chatbot conversations
UPS CMO retraces the journey the brand took to improve CX
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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Home
About
Subscribe
FAQ
Now
Week
Month
What solving a wuzzle can teach you about tackling CX
81% of B2B customers abandon chatbot conversations
UPS CMO retraces the journey the brand took to improve CX
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
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Why a marquee culture is key to lighting up better customer experiences
Why customer crises deserve a journey map all their own
Amplitude and HBR Analytic Services shows ‘engagement’ outweighs NPS as a digital metric
First contact resolution has declined from 53% to 42% since COVID-19
Matt Dixon unpacks how the Customer Effort Score led to the Tethr Effort Index
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