Strategy

higher education pandemic plans 2020
CourseCompare founder studies the evolving student experience amid back-to-school season
Ensono women tech conferences
Ensono audit of tech conferences reveals design bias affecting CX of women
B2B influencer marketing CX
TopRank data shows 74% of B2B pros believe influencer marketing could improve CX
Kantar CX+ brand promise
Your inability to articulate a company’s brand promise could explain its CX failures
Impact Michael Head
Impact chief partnership officer advises brands to consider the role of third parties in CX
Merkle consumer sentiment
Customers will only spare one minute to fill out a survey for personalization purposes
Sabio Group research shows CX leaders need to get serious about business continuity planning
airline passenger experience CX
Airline industry execs warn passenger experience improvements can’t be left up in the air
Virtual event experience design
Virtual events may be missing a single element that could redeem the whole experience
Forrester CX Reality Day
Forrester asks execs to mark first CX Reality Day by playing ‘undercover customer’
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