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Comcast improves agent performance and Valvoline transforms call handling using NICE tools
higher education pandemic plans 2020
CourseCompare founder studies the evolving student experience amid back-to-school season
Nancy Porte Verint CX
Verint VP of Global CX offers the best answer to ‘Who owns the customer?’
Distillery District patio CX
How restaurants are collaborating to reimagine the CX of patio dining
Immersive Van Gogh Exhibition
Immersive Van Gogh paints a portrait of CX excellence in a public art exhibition
airline passenger experience CX
Airline industry execs warn passenger experience improvements can’t be left up in the air
KPMG Customer Experience Excellence
QSRs, grocery firms and retailers top KMPG U.S. customer experience ranking
Forrester’s CX North America focuses on personalization, identifying devotees and measuring impact
future fan experience covid
The future of the fan experience will likely lie in the palm of your hand
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience