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Coveo head of e-commerce makes the link between strong CX and search-driven revenue
Twilio’s chief customer officer gives execs a good reason to listen to their developers
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences
CX on Clubhouse: 3 groups to join or follow for an audio-only experience
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
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Coveo head of e-commerce makes the link between strong CX and search-driven revenue
Twilio’s chief customer officer gives execs a good reason to listen to their developers
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences
CX on Clubhouse: 3 groups to join or follow for an audio-only experience
Comcast improves agent performance and Valvoline transforms call handling using NICE tools
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Immersive Van Gogh paints a portrait of CX excellence in a public art exhibition
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Pointillist study raises questions about CX budgets and the value of VoC programs
Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
This Instagram account is channeling the true voice of every customer right now
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