CX vendor says customers are giving high marks in certain categories but have concerns in others that will affect whether they keep coming back
Category: Voice Of The Customer
Blog
Pointillist study raises questions about CX budgets and the value of VoC programs
Customer journey software maker suggests three major business outcomes where measurement efforts should be focused
Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI
Former Nike CX exec talks to CXPA members about the most common reasons brands fail customers, and why surveys can’t be the only source of insight
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
The provider of Slurpees, pizzas and other treats provides an inside look at its ServiceNow implementation at the vendor’s Knowledge 2020 conference
This Instagram account is channeling the true voice of every customer right now
We want to think of buyers as our friends, but what if they communicated to us more like protesters?