Voice Of The Customer

50% of consumers have not provided direct feedback to a brand in the last six months
SurveyMonkey revives GetFeedback with self-service version
Christine Miles, The Listening Path
‘The Listening Path’ creator warns against letting AI do all the talking
Only 42% of consumers ‘love’ finding the perfect gift
The ‘wow factors’ that prompt proactively positive reviews from business leaders
TruRating CEO calls for ‘Open CX’ in the retail sector
71% of consumers define word of mouth as IRL recommendations
customer uses emotional language in online reviews
‘Fees,’ ‘beware’ and ‘lied’ are the most frequent terms used in negative reviews
How Wyndham Hotels & Resorts welcomes guests arriving from a digital journey
Are Burger King customers really suing over CX?
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