Voice Of The Customer

Inside customer journey mapping at Dow, Box and Vault

Distillery District patio CX

How restaurants are collaborating to reimagine the CX of patio dining

Immersive Van Gogh Exhibition

Immersive Van Gogh paints a portrait of CX excellence in a public art exhibition

Lifesize CxEngage Video

The subtle but important distinction between WFH and CX From Home

InMoment benchmarks suggest insurance firms, grocery stores could lose customers based on pandemic response

Pointillist study raises questions about CX budgets and the value of VoC programs

Topbox VP talks to CXPA about identifying insights, getting business unit leaders to act and calculating ROI

7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences

Dude With Sign voice of the customer

This Instagram account is channeling the true voice of every customer right now