“I don’t want to touch anything.”
“My neighbour isn’t wearing a mask.”
“What are the rules?”
It’s hard to capture the full range of questions and concerns passengers may have before they board an plane again, but anticipating and preparing a response is the only way for airlines to recover, executives told the virtual Passenger Experience Conference on Wednesday.
According to more 950 million conversations in passenger datasets it collects, for example,
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.