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How restaurants are collaborating to reimagine the CX of patio dining

How restaurants are collaborating to reimagine the CX of patio dining

Distillery District patio CX

My in-laws, who are among the only people within the “social circle” my family has maintained since the outbreak of COVID-19, offered to let our three children stay over for a few days, and my wife and I wasted no time in going out to eat.

Like everyone else, we’ve been hunkered down indoors for months, with only the occasional take-out order to change things up from home cooking. We live in Toronto, and had not yet reached the point where people were allowed indoors at restaurants, but with summer there were plenty of patio options available — including one I’d never experienced before.

Our city’s popular Distillery District —which converted old factories into a series of boutiques and galleries — boasts half a dozen high-end restaurants we’ve enjoyed in the past. When we stopped by there in late July, however, we found

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