The research firm’s analysts are joined by CX leaders from Cox Communications and ATB Financial to explore best practices in 2020
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The future of the fan experience will likely lie in the palm of your hand
Execs from SAP Arena and Lifesize discuss the challenges and opportunities of using mobile apps to mitigate safety concerns
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
The Napa Valley firm provides a behind-the-scenes look at its popular series, ‘The Wine Stream’ and how it has enhanced relationships with its customers
Audi gives a cinematic walkthrough of how the car buying experience is changing
Sales advisors will be using more video, everything will be wiped down and dealership floor plans are all being revised
Why Girl Scouts of the USA CEO is pressing ‘fast forward’ on its digital transformation
The youth organization’s leader talks with SAP’s customer experience exec about badges, STEM skills and, of course, the cookies
Restaurant execs get ready to serve up a very different customer experience after COVID-19
The chief digital and technology officer of Yum! Brands chats with Food Network star Robert Irvine about contactless payments, supply chain issues and more
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
The American Marketing Association exec rewrites one of marketing’s four Ps and breaks down the elements of a “minimum loveable product”
Helly Hansen chief digital officer unzips the retailer’s mobile-first approach to personalization
Its physical locations may be closed, but the retailer is still connecting digital and physical experiences for customers who can’t wait to get back outdoors
Adobe recruits Tom Brady on its mission to inspire CXM improvements
How the content and creativity software vendor is turning its own data into resources for business pros, along with “intelligent services” updates to Experience Cloud
Skittles and Doritos execs give a taste of what it takes to boost CX for snack brands
The customer experience of snack brands seems pretty simple at first: open the bag, pour them in your […]