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September 23, 2020Uncategorized

Capital One CX exec shows how anthropology, neuroscience and behavioral economics can shape better experiences

Katya Andresen would like you to try a little thought experiment to help address the “unthinking” aspects of how customers interact with a brand

September 16, 2020Strategy, Technology

Comcast improves agent performance and Valvoline transforms call handling using NICE tools

Execs join the software firm at its Interactions Live virtual event to look back on their challenges and the wins they’ve achieved for agents and customers

September 3, 2020Leadership, Strategy, Technology

CourseCompare founder studies the evolving student experience amid back-to-school season

Classes with AR, food delivery services, washable masks — academic institutions are doing more than simply moving everything online

August 25, 2020Leadership

Verint VP of Global CX offers the best answer to ‘Who owns the customer?’

Nancy Porte reflects on the changing outlook about a common topic, and offers her recommendations on establishing the right strategy

August 13, 2020Voice Of The Customer

How restaurants are collaborating to reimagine the CX of patio dining

Toronto’s Distillery District offers a taste of what the restaurant sector and other industries have to do to survive amid COVID-19

July 29, 2020Voice Of The Customer

Immersive Van Gogh paints a portrait of CX excellence in a public art exhibition

Indoor cultural events have been scarce since the outbreak of COVID-19. This large-scale remix of an artist’s oeuvre proved how it’s possible to work within constraints