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Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Only 35% of AI agents retain customer context across systems
8×8 CEO warns other CX vendors to get vertical and equip all employees
The truth behind Burger King’s ‘You rule’ rule
43% of consumers feel more loyal to the AI shopping tools than retailers
How the EU AI Act will reshape customer experience design
Technology
Palmaz Vineyards co-founder unbottles the secrets of staging a virtual wine-tasting experience
Touchless menus offer the first glimpse of an important CX evolution
3CLogic execs warn that voice is being siloed from omnichannel customer experiences
InMoment benchmarks suggest insurance firms, grocery stores could lose customers based on pandemic response
Why Girl Scouts of the USA CEO is pressing ‘fast forward’ on its digital transformation
77% of customer service teams are learning new policies and 39% struggle with remote work
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
Restaurant execs get ready to serve up a very different customer experience after COVID-19
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
Episerver says 71% of B2B firms have a customer-centricity gap. Here’s what I’d do.
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