Technology

Restaurant execs get ready to serve up a very different customer experience after COVID-19
Frost & Sullivan CX 2020
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
Episerver digital experience report 2020
Episerver says 71% of B2B firms have a customer-centricity gap. Here’s what I’d do.
SAS exec recommends brands ask themselves one question to guide their CX strategy
Morphio agency mistakes
Morphio CEO quantifies the marketing mistakes that could ruin brands’ CX hopes
Helly Hansen Adobe Experience Manager
Helly Hansen chief digital officer unzips the retailer’s mobile-first approach to personalization
Adobe recruits Tom Brady on its mission to inspire CXM improvements
KustomerIQ launch
Kustomer CEO predicts machine learning will change customer service expectations and results
Henry Davis Arfa DTC
Ex-Glossier boss Henry Davis describes the makeover DTC firms will need in the sector’s ‘second act’
Jahia Joe Heenriques
Jahia’s N.A. president suggests CX questions you should ask yourself to avoid failure
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