Technology

Why Girl Scouts of the USA CEO is pressing ‘fast forward’ on its digital transformation
77% of customer service teams are learning new policies and 39% struggle with remote work
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
Restaurant execs get ready to serve up a very different customer experience after COVID-19
Frost & Sullivan CX 2020
COVID-19 and the call centre: Frost & Sullivan analysts assess the CX impact on BPOs and solution providers
Episerver digital experience report 2020
Episerver says 71% of B2B firms have a customer-centricity gap. Here’s what I’d do.
SAS exec recommends brands ask themselves one question to guide their CX strategy
Morphio agency mistakes
Morphio CEO quantifies the marketing mistakes that could ruin brands’ CX hopes
Helly Hansen Adobe Experience Manager
Helly Hansen chief digital officer unzips the retailer’s mobile-first approach to personalization
Adobe recruits Tom Brady on its mission to inspire CXM improvements
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