IDC analyst explains the CX boost AI early adopters are already starting to see

Shane Schick tells stories that help people innovate, and to…

While concerns about job losses have been the dominant theme of conversations about the use of artificial intelligence (AI) applications, more than half of large enterprises adopting it are doing so with customer experience goals in mind, based on research released from IDC this week.

Based in Framingham, Mass., IDC surveyed more than 2,000 people in roles that spanned IT as well as other lines of business for its report, AI StrategiesView 2020. The data suggested that despite some confusion and reservations around the technology, adoption is

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Shane Schick

Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.