77% of customer service teams are learning new policies and 39% struggle with remote work
The disruption caused by COVID-19 is being felt everywhere within organizations, but a survey released this week by Kustomer suggests those on the front lines of customer service teams are facing considerable challenges.
In its special report, the technology firm surveyed approximately 150 people customer service professionals across a variety of industries to do a pulse check of sorts on the pandemic’s impact. The results suggest
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.