77% of customer service teams are learning new policies and 39% struggle with remote work

Survey data from Kustomer, Evaluagent, Tehner and CGS examines the impact of COVID-19 on agents as well as the consumers they're supporting

The disruption caused by COVID-19 is being felt everywhere within organizations, but a survey released this week by Kustomer suggests those on the front lines of customer service teams are facing considerable challenges.

In its special report, the technology firm surveyed approximately 150 people customer service professionals across a variety of industries to do a pulse check of sorts on the pandemic’s impact. The results suggest

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