Strategy

Row House CMO: How bringing fitness classes outdoors changed the customer experience
CX Network omnichannel
One in five CX professionals struggle to understand customer behavior across channels
Mondelez Humaning CX
What the Mondelez ‘Humaning’ approach fails to achieve from a CX standpoint
Burning Man creative lead has advice for event producers bringing in-person experiences online
70% of Millennial and Gen Z customers write off B2B vendors before even contacting them
holiday shopping CX strategy
How holiday shopping customer experience strategies will change amid COVID-19
Mitel CX challenges in pandemic times
Mitel survey shows 36% of customers blame poor CX on organizational ignorance
Shelby Walsh, Trendhunter
Trendhunter president parses micro weddings, restaurant replications and other experiences consumers want now
Infosys survey shows 58% of CMOs say CX should shift to focus on ‘human experience’
Mars Inc. VP unwraps the process it uses to digitize confectionery and pet food experiences
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