Strategy

79% of CX leaders say agents are working as well or better at home than in the contact center
Republix CEO proposes an agency experience for brand customers that’s not a holding company
What it takes for CX leaders to build effective stakeholder relationships
Simplr NOW consumer holiday shopping
60% of consumers say strong CX will make them spend more this holiday season
Row House CMO: How bringing fitness classes outdoors changed the customer experience
CX Network omnichannel
One in five CX professionals struggle to understand customer behavior across channels
Mondelez Humaning CX
What the Mondelez ‘Humaning’ approach fails to achieve from a CX standpoint
Burning Man creative lead has advice for event producers bringing in-person experiences online
70% of Millennial and Gen Z customers write off B2B vendors before even contacting them
holiday shopping CX strategy
How holiday shopping customer experience strategies will change amid COVID-19
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