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73% of consumers say human-only service drives loyalty
Bumble’s VP of trust and CX courts a slow-and-steady approach to improved support
How ESPN coached its ‘fanbot’ to ensure it became a true team player
61% of consumers have yelled at automation to route them to a human
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
73% of consumers say human-only service drives loyalty
Bumble’s VP of trust and CX courts a slow-and-steady approach to improved support
How ESPN coached its ‘fanbot’ to ensure it became a true team player
61% of consumers have yelled at automation to route them to a human
Rakuten Ready clocks the differences in time across in-store, curbside and drive-thru experiences
Strategy
Skittles and Doritos execs give a taste of what it takes to boost CX for snack brands
Leaders from the Golden Knights, the 76ers and ESPN give play-by-plays of how they win with CX
The author of ‘The Carrot and the Stick’ makes the connection between CX and strategic control points
The key ingredients that will fuel CX in a category like ready-to-drink coffee
Sam’s Club VP shares the people, product and digital changes that led members to ‘expect something special’
Painting With A Twist CMO explains the importance of helping people create ‘memories, not masterpieces’
What Zoomcar, Kin, Smokeball and other startups are getting right about CX
Some examples of CX stories I’ve been telling all along
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