Strategy

return policy
The CX risk of the ‘just keep it’ return policy
bean dad self-service
Where ‘Bean Dad’ went wrong with his self-service strategy
in-store retail experiences 2021
How retail in-store customer experiences will evolve in 2021 and beyond
children shopping CX
The children that too many CX strategies leave behind
79% of CX leaders say agents are working as well or better at home than in the contact center
Republix CEO proposes an agency experience for brand customers that’s not a holding company
What it takes for CX leaders to build effective stakeholder relationships
Simplr NOW consumer holiday shopping
60% of consumers say strong CX will make them spend more this holiday season
Row House CMO: How bringing fitness classes outdoors changed the customer experience
CX Network omnichannel
One in five CX professionals struggle to understand customer behavior across channels
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