retail

return policy
The CX risk of the ‘just keep it’ return policy
in-store retail experiences 2021
How retail in-store customer experiences will evolve in 2021 and beyond
children shopping CX
The children that too many CX strategies leave behind
CX mirage oasis
The CX mirage is fooling no one: Time to give customers the oasis they deserve
holiday shopping CX strategy
How holiday shopping customer experience strategies will change amid COVID-19
Impact Michael Head
Impact chief partnership officer advises brands to consider the role of third parties in CX
AppDynamics experience journey map CX
AppDynamics exec says CX pros won’t win the race to digitize experiences if IT performance issues are overlooked
Sitel CX data suggests brands are enjoying a ‘state of grace’ from forgiving consumers
covid in-store traffic
When ‘driving in-store traffic’ turned into ‘welcoming a few customers at a time’
SAS exec recommends brands ask themselves one question to guide their CX strategy