retail

Havas CX X Index
Havas CX research pinpoints a key difference between digital natives and ‘bricks and clicks’ brands
SOTI retail product returns
Nearly 60% of consumers would buy more if retailers could ease product returns
curbside pickup experience
3 Ways to improve the curbside pickup experience
SAP CDP post-holiday shopping
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending
return policy
The CX risk of the ‘just keep it’ return policy
in-store retail experiences 2021
How retail in-store customer experiences will evolve in 2021 and beyond
children shopping CX
The children that too many CX strategies leave behind
CX mirage oasis
The CX mirage is fooling no one: Time to give customers the oasis they deserve
holiday shopping CX strategy
How holiday shopping customer experience strategies will change amid COVID-19
Impact Michael Head
Impact chief partnership officer advises brands to consider the role of third parties in CX