AppDynamics exec says CX pros won’t win the race to digitize experiences if IT performance issues are overlooked

Shane Schick tells stories that help people innovate, and to…

Brands may be scrambling to bring more of their customer experiences to online channels, but digital apps and e-commerce systems may fail the stress test of constant usage, an AppDynamics executive warns.

Based in San Francisco and owned by network gear maker Cisco, AppDynamics recently published its 2020 Agents of Transformation report, a survey of more than 1,000 IT professionals globally working at firms with more than $500 million in revenue.

The research showed that while an overwhelming majority of 88 per cent said they are now prioritizing

Sorry! This part of content is hidden behind this box because it requires a higher contribution level ($9) at Patreon. Why not take this chance to increase your contribution?

Tags

AppDynamics retail

Shane Schick

Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.