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AppDynamics exec says CX pros won’t win the race to digitize experiences if IT performance issues are overlooked

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AppDynamics exec says CX pros won’t win the race to digitize experiences if IT performance issues are overlooked

AppDynamics experience journey map CX

Brands may be scrambling to bring more of their customer experiences to online channels, but digital apps and e-commerce systems may fail the stress test of constant usage, an AppDynamics executive warns.

Based in San Francisco and owned by network gear maker Cisco, AppDynamics recently published its 2020 Agents of Transformation report, a survey of more than 1,000 IT professionals globally working at firms with more than $500 million in revenue.

The research showed that while an overwhelming majority of 88 per cent said they are now prioritizing

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