retail

Nearly half of consumers say they’re spending more time researching online purchases
Sephora digital CX
How Sephora gave its digital customer experience a makeover
Linc CEO identifies the missing links in retailers’ omnichannel capabilities
Walgreens customer marketing VP gives an inside look at its ‘mass personalization’ strategy
Walmart Casey Carl
Walmart omnichannel exec: You’ve got to recognize what customers DON’T care about
Conversity chief customer officer Christian
Conversity chief customer officer shares a key learning from his first 90 days
Havas CX X Index
Havas CX research pinpoints a key difference between digital natives and ‘bricks and clicks’ brands
SOTI retail product returns
Nearly 60% of consumers would buy more if retailers could ease product returns
curbside pickup experience
3 Ways to improve the curbside pickup experience
SAP CDP post-holiday shopping
SAP CX VP outlines the data strategy that could help brands boost post-holiday spending