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Alida chief strategy officer suggests how brands can ensure customers feel heard
ASAPP chief experience officer reflects on what he learned on the front lines as an agent
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
S&P Global research finds CX leaders have almost 3x equity returns
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Home
About
Subscribe
FAQ
Now
Week
Month
Alida chief strategy officer suggests how brands can ensure customers feel heard
ASAPP chief experience officer reflects on what he learned on the front lines as an agent
Mastercard customer care VP recalls how he cut 75 vendor partners down to 15
Gotara uses ‘nano learning’ to reimagine mentoring experiences for women in STEM
S&P Global research finds CX leaders have almost 3x equity returns
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Envoy chief creative officer identifies a changing dynamic between physical and digital experiences
The Body Shop’s global customer director gives an inside look at a beauty brand’s CX facelift
How Krispy Kreme filled a donut-sized hole in its customer journey map
What Sport Chek’s CX team wants to know about its ‘Pick Up and Pay’ experience
What ‘personalization’ means when you’re not shopping for yourself
Gap Inc. consumer insights manager explains how survey data is informing CX decisions
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