retail

74% of consumers expect consistent CX across store locations
53% of consumers are open to autonomous vehicles delivering larger purchases to their homes
7 Last-minute tips to improve holiday shopping CX
SAP CX exec breaks down the takeaways from Cyber Week shopping data
What Nespresso has learned about creating the right blend of digital and physical experiences
Getting to ‘Yes’ in CX
Curbside pickup drops from 34% of retailers to 25%
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
52% of customers say in-store remains their favorite way to shop
What ‘an obesity of experiences’ means for CX leaders