retail

Did Kelly Clarkson suffer the ‘Pretty Woman’ experience?
Doug Stephens, Retail Prophet
Doug Stephens is giving retailers a prophesy they may not expect
48% of shoppers expect order confirmations within one minute
Why doom spending is never a great customer experience 
What that ‘No Influencers’ sign is really saying about CX challenges
43% of consumers feel more loyal to the AI shopping tools than retailers
The beauty of Sephora’s ‘quiet hours’ strategy
In praise of Ikea’s short-term CX thinking
Wegmans takes a fast follower approach to AI-assisted grocery shopping
Why Dick’s Sporting Goods calls them ‘athlete experiences’