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SAP demos a reimagined online-offline shopping experience
ServiceNow shows how gen AI could rescue your Starbucks order
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
Bond EVP: ‘We’re the CDP for customer loyalty’
How holiday shopping customer experience strategies will change amid COVID-19
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Home
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Now
Week
Month
SAP demos a reimagined online-offline shopping experience
ServiceNow shows how gen AI could rescue your Starbucks order
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
Bond EVP: ‘We’re the CDP for customer loyalty’
How holiday shopping customer experience strategies will change amid COVID-19
retail
SAP demos a reimagined online-offline shopping experience
46% of consumers say their name should be enough for loyalty program lookup
34% of U.S. shoppers switch brands based on paid returns policies
Secrets of an outstanding DTC customer experience
Forrester calculates all the extra money your contact center could be making
The end of Netflix’s ‘Surprise Me’ button, explained
74% of consumers expect consistent CX across store locations
53% of consumers are open to autonomous vehicles delivering larger purchases to their homes
7 Last-minute tips to improve holiday shopping CX
SAP CX exec breaks down the takeaways from Cyber Week shopping data
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