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Bozoma Saint John Netflix CX
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences
holiday shopping CX strategy
How holiday shopping customer experience strategies will change amid COVID-19
Shelby Walsh, Trendhunter
Trendhunter president parses micro weddings, restaurant replications and other experiences consumers want now
Mars Inc. VP unwraps the process it uses to digitize confectionery and pet food experiences
Intellum chief customer officer Ruben Rabago
Intellum’s new chief customer officer is focused on the connection between education and success
CX consultants point out the post-pandemic practices worth keeping
BRP and Yeti CX execs discuss their use of SurveyMonkey GetFeedback platform
2020 CXPA Impact Awards
Fannie Mae, IBM execs among CXPA Impact Award winners amid CX Day celebration
Katya Andresen CX
Capital One CX exec shows how anthropology, neuroscience and behavioral economics can shape better experiences
Comcast improves agent performance and Valvoline transforms call handling using NICE tools