featured

Generali chief customer officer
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
women in cx
Women in CX name their role models and the leadership qualities that lead to a successful career
U.S. Census Bureau’s chief customer experience officer is digitizing everywhere she can
CX on Clubhouse
CX on Clubhouse: 3 groups to join or follow for an audio-only experience
How Pandora is improving its ability to hear (and act on) listener feedback
7-Eleven 7Now CX
7-Eleven exec shares the self-service strategy that’s bringing more convenience to its 7Now delivery experience
ABB ACE co-creation digital delta
ABB CX VP walks through a lab where customers co-create digital solutions, in person or virtually
James Dodkins rock star cx
How James Dodkins is unleashing the inner rock star in CX leaders everywhere
CX Talent execs discuss employer demand and what top candidates really want
in-store retail experiences 2021
How retail in-store customer experiences will evolve in 2021 and beyond