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How Pandora is improving its ability to hear (and act on) listener feedback
7-Eleven 7Now CX
7-Eleven exec shares the self-service strategy that’s bringing more convenience to its 7Now delivery experience
ABB ACE co-creation digital delta
ABB CX VP walks through a lab where customers co-create digital solutions, in person or virtually
James Dodkins rock star cx
How James Dodkins is unleashing the inner rock star in CX leaders everywhere
CX Talent execs discuss employer demand and what top candidates really want
in-store retail experiences 2021
How retail in-store customer experiences will evolve in 2021 and beyond
What it takes for CX leaders to build effective stakeholder relationships
Bozoma Saint John Netflix CX
How Netflix CMO Bozoma Saint John uses a ‘focus group of one’ to serve audiences
holiday shopping CX strategy
How holiday shopping customer experience strategies will change amid COVID-19
Shelby Walsh, Trendhunter
Trendhunter president parses micro weddings, restaurant replications and other experiences consumers want now