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How James Dodkins is unleashing the inner rock star in CX leaders everywhere

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How James Dodkins is unleashing the inner rock star in CX leaders everywhere

James Dodkins rock star cx

James Dodkins is looking extremely professional in a light tan blazer, a pair of black-rimmed eyeglasses and a Zoom background that looks like it might be the Golden Gate bridge.

Below him on screen is a bar chart with the header, “Customer Experience is Good.” He speaks slowly, almost haltingly, after remembering to take himself off mute.

It is not, suffice it to say, James Dodkins as audiences have come to know him. And that’s the point.

The scene is from

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