How James Dodkins is unleashing the inner rock star in CX leaders everywhere
James Dodkins is looking extremely professional in a light tan blazer, a pair of black-rimmed eyeglasses and a Zoom background that looks like it might be the Golden Gate bridge.
Below him on screen is a bar chart with the header, “Customer Experience is Good.” He speaks slowly, almost haltingly, after remembering to take himself off mute.
It is not, suffice it to say, James Dodkins as audiences have come to know him. And that’s the point.
The scene is from
Shane Schick tells stories that help people innovate, and to manage the change innovation brings. He is the former Editor-in-Chief of Marketing magazine and has also been Vice-President, Content & Community (Editor-in-Chief), at IT World Canada, a technology columnist with the Globe and Mail and Yahoo Canada and is the founding editor of ITBusiness.ca. Shane has been recognized for journalistic excellence by the Canadian Advanced Technology Alliance and the Canadian Online Publishing Awards.