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Nestlé lists the ingredients necessary for the sweetest CX
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
92% of firms plan to grow customer education programs
62% of companies allocate 10% or less of their CX budget to AI
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Home
About
Subscribe
FAQ
Looking for The360Mag?
Now
Week
Month
Nestlé lists the ingredients necessary for the sweetest CX
Google UX director teaches the best way to map out critical user journeys
What solving a wuzzle can teach you about tackling CX
92% of firms plan to grow customer education programs
62% of companies allocate 10% or less of their CX budget to AI
Strategy
NTT CX benchmark report’s authors say the time for iterative change is over
360 Live Media CEO Don Neal suggests most brands don’t realize the business they’re really in
SAS exec recommends brands ask themselves one question to guide their CX strategy
AMA CEO Russ Klein tells marketers to put experience design over storytelling ‘addiction’
The ‘Island of Bryan’ pitfall that could leave CX leaders feeling stranded
‘Remarkable Retail’ author Steve Dennis identifies CX essentials to win and keep customers amid COVID-19
Helly Hansen chief digital officer unzips the retailer’s mobile-first approach to personalization
Gartner analyst shows the link between CX data and company growth (especially when product managers are involved)
TIBCO, ServiceNow and SAP execs assess TM Forum’s CX research on telcos
Ex-Glossier boss Henry Davis describes the makeover DTC firms will need in the sector’s ‘second act’
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