Now Reading
The subtle but important distinction between WFH and CX From Home

360 Magazine 
in Print

BUY NOW

The subtle but important distinction between WFH and CX From Home

Lifesize CxEngage Video

Over the past month or so I’ve had an opportunity to interview a number of executives who have managed to move from a traditional contact centre environment into one in which hundreds of agents began working from home — all in little more than week.

This obviously takes agility, considerable project management expertise and the benefit of having already invested in cloud-based technologies. Even if remote customer service teams have been established, however, the real work could be just beginning.

According to a benchmark report that was published on Thursday from Hoboken, N.J.-based NICE, for example, 57 per cent of contact center employees working from home due to COVID-19 are now more likely to

Sorry! This part of content is hidden behind this box because it requires a higher contribution level ($9) at Patreon. Why not take this chance to increase your contribution?
View Comments (0)

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Scroll To Top