Tips from Dan Gingiss; a contact centre software acquisition, a CX director introduces himself on camera and more
Category: Trends
Blog
The Coronavirus-CX connection you knew was coming
Predictions from the CX director at Dentsu Isobar. Plus, Zendesk’s CCO speaks, insights from Knowledge@Wharton and more
CMO survey projects CX spending to climb by a third over the next three years
The Fuqua School of Business makes a forecast. Plus, a recruiter’s take on in-demand CX leadership traits, CX in voice tech, a Citi CX case study and more
Wipro Digital makes a Rational acquisition, the CX-privacy connection and banks’ customer-centric challenges
A curated look at CX news and thought-provoking opinion pieces from around the world