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Inside ServiceNow’s pop up-style Innovation Park customer experience
How Uber, Airbnb and DoorDash are evolving their customer experiences
Cyara president makes the case for its CX test automation maturity model
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
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Home
About
Subscribe
FAQ
Now
Week
Month
Inside ServiceNow’s pop up-style Innovation Park customer experience
How Uber, Airbnb and DoorDash are evolving their customer experiences
Cyara president makes the case for its CX test automation maturity model
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
7-Eleven customer experience leader reveals how he helped address one of the chain’s biggest inconveniences
contact centers
85% of contact center employees seek shift to permanent WFH
72% of consumers want bots to recognize their emotions
Talkdesk VP discusses how brands can keep contact center agents from quitting
51% of call center agents say they lack training to be the voice of their brand
Nearly half of customer service workers avoid calling contact centers in their personal lives
Only 9% of contact center agents list ‘quality, empathy and listening’ as greatest strengths
Former ICMI CEO Brad Cleveland sees the potential for anyone to become a CX co-pilot
79% of CX leaders say agents are working as well or better at home than in the contact center
The subtle but important distinction between WFH and CX From Home
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