Home
About
Subscribe
FAQ
Now
Week
Month
Black Friday 2023: CX experts offer tips for a successful peak season
What solving a wuzzle can teach you about tackling CX
SAP CX chief revenue officer identifies gen AI’s bottom line potential
How Coveo Relevance Generative Answering is addressing a top AI concern
How Ford’s focus on CX is gaining traction
About
Newsletter
Contact
Twitter
You currently have access to a subset of Twitter API v2 endpoints and limited v1.1 endpoints (e.g. media post, oauth) only. If you need access to this endpoint, you may need a different access level. You can learn more here: https://developer.twitter.com/en/portal/product
Linkedin
360 Magazine
in Print
BUY NOW
Home
About
Subscribe
FAQ
Now
Week
Month
Black Friday 2023: CX experts offer tips for a successful peak season
What solving a wuzzle can teach you about tackling CX
SAP CX chief revenue officer identifies gen AI’s bottom line potential
How Coveo Relevance Generative Answering is addressing a top AI concern
How Ford’s focus on CX is gaining traction
contact centers
70% of contact center managers believe AI will mean more agents
83% of customer service managers adding gig talent in the next two years
The false pretense behind AI-based customer service agents
Generative AI brings 14% productivity boost to contact center agents
Less than 10% of contact centers have agents collaborating on support
How Amazon pursues innovation in customer service
Only 11% of surveyed contact centers have agents fully in-office
Talkdesk’s chief customer officer discusses the ongoing need for a human touch in CX
A Zen master’s advice for dealing with ‘difficult’ customers
Forrester calculates all the extra money your contact center could be making
Posts navigation
1
2
3
Scroll To Top
Home
About
Subscribe
FAQ
About
Newsletter
Contact
Twitter
Linkedin
Loading Comments...
Write a Comment...
Email (Required)
Name (Required)
Website