market research

34% of U.S. shoppers switch brands based on paid returns policies
55% of CX leaders have reduced budgets for new programs
Level of enraged customers seeking revenge has tripled since 2020
89% of ‘highly confident’ business leads say expanding their use of digital channels has improved CX
Firms with digital CX policies in place for 1-2 years score higher in benchmarks
Study suggests banks’ CX differs based on race
Conversica chatbot experience report
81% of B2B customers abandon chatbot conversations
74% of consumers expect consistent CX across store locations
53% of consumers are open to autonomous vehicles delivering larger purchases to their homes
74% of car buyers say personalized CX influences their purchase decisions