market research

Study suggests banks’ CX differs based on race
Conversica chatbot experience report
81% of B2B customers abandon chatbot conversations
74% of consumers expect consistent CX across store locations
53% of consumers are open to autonomous vehicles delivering larger purchases to their homes
74% of car buyers say personalized CX influences their purchase decisions
61% of consumers say feeling valued is more important than quick customer service
“Sitel Group CX Landscape 2022: Evolution or Revolution?
42% of consumers worldwide would pay more for premium CX
Success! 71% of companies say VoC programs have improved CX
Less than 17% of customer service leaders see agent knowledge matters in delivering a great experience
60% of banks worry economic downturn could halt digital expansion