market research

47% of CX pros focuses on closing the promise-delivery gap
45% of global retailers admit they’re dedicating minimum budget to improve commerce capabilities
Calabrio finds 30+ point CX perception gap between consumers and contact centers
52% of customers say in-store remains their favorite way to shop
90% of chatbots in customer service used to route issues to agents
51% of consumers like it when customer service reps joke with them
71% of companies plan to alter their CX data strategy
Just 35% of consumers are completely satisfied with brand relationships
Bluecore non-active-buyers
Even at-risk or ‘lost’ shoppers are 37% more likely to purchase again
Talkdesk AI self-service contact centers
AI self-service drops 9% among contact centers