market research

51% of consumers like it when customer service reps joke with them
71% of companies plan to alter their CX data strategy
Just 35% of consumers are completely satisfied with brand relationships
Bluecore non-active-buyers
Even at-risk or ‘lost’ shoppers are 37% more likely to purchase again
Talkdesk AI self-service contact centers
AI self-service drops 9% among contact centers
51% of firms are now only working with a single CX provider
6 in 10 consumers are ‘underwhelmed’ by CX via social media
85% of contact center employees seek shift to permanent WFH
Forrester CX Index finds proportion of ‘customer obsessed’ companies drops 7% in 2022
Google top customer service channel
85% of consumers say Google is their first stop for customer service