market research

46% of consumers wary about the role AI plays in retail experiences
More than half of retailers say CDPs and CRMs aren’t delivering results
Business leaders choose cloud over AI as top CX technology
79% of consumers deterred by poor post-purchase experience
Consumers believe loyalty programs save them $56 per month, but . . .
Generative AI brings 14% productivity boost to contact center agents
Most CX pros work on a team of 11-20 coworkers
Gartner chatbots customer service
Just 8% of customers say they’re using chatbots for customer service
Only 18% of consumers believe CX has gotten better over the past three years
46% of CX integrations are done manually or with custom coding