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SAP demos a reimagined online-offline shopping experience
ServiceNow shows how gen AI could rescue your Starbucks order
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
Bond EVP: ‘We’re the CDP for customer loyalty’
How holiday shopping customer experience strategies will change amid COVID-19
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Home
About
Subscribe
FAQ
Now
Week
Month
SAP demos a reimagined online-offline shopping experience
ServiceNow shows how gen AI could rescue your Starbucks order
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
Bond EVP: ‘We’re the CDP for customer loyalty’
How holiday shopping customer experience strategies will change amid COVID-19
market research
61% of business professionals say demand for experience research is increasing
Less than 10% of contact centers have agents collaborating on support
47% of bank customers who receive effective advice open new accounts
Only 11% of surveyed contact centers have agents fully in-office
53% of execs say they’ll ‘protect’ CX from cost optimization
Surprise! CSAT is up across hotels, travel agencies and even airlines
46% of consumers say their name should be enough for loyalty program lookup
SMS reminders could send 73% of online shoppers back to abandoned carts
34% of U.S. shoppers switch brands based on paid returns policies
55% of CX leaders have reduced budgets for new programs
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