Home
About
Subscribe
FAQ
Now
Week
Month
What solving a wuzzle can teach you about tackling CX
81% of B2B customers abandon chatbot conversations
UPS CMO retraces the journey the brand took to improve CX
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
About
Newsletter
Contact
Twitter
4.7K
Linkedin
360 Magazine
in Print
BUY NOW
Home
About
Subscribe
FAQ
Now
Week
Month
What solving a wuzzle can teach you about tackling CX
81% of B2B customers abandon chatbot conversations
UPS CMO retraces the journey the brand took to improve CX
Gainsight CEO Nick Mehta on the evolution of customer success and where it dovetails with CX
HubSpot VP points to the ‘North Star’ metrics that helped remove friction from customer journeys
market research
81% of B2B customers abandon chatbot conversations
74% of consumers expect consistent CX across store locations
53% of consumers are open to autonomous vehicles delivering larger purchases to their homes
74% of car buyers say personalized CX influences their purchase decisions
61% of consumers say feeling valued is more important than quick customer service
42% of consumers worldwide would pay more for premium CX
Success! 71% of companies say VoC programs have improved CX
Less than 17% of customer service leaders see agent knowledge matters in delivering a great experience
60% of banks worry economic downturn could halt digital expansion
47% of online shoppers say speed is more important than selection
Posts navigation
1
2
3
…
10
Scroll To Top
Home
About
Subscribe
FAQ
About
Newsletter
Contact
Twitter
Linkedin
Loading Comments...
Write a Comment...
Email (Required)
Name (Required)
Website