Home
About
Subscribe
FAQ
Now
Week
Month
59% of contact centers lack a responsible AI policy
Richard Owen explains CX opportunities within Customer AI
How Wyndham Hotels & Resorts welcomes guests arriving from a digital journey
What solving a wuzzle can teach you about tackling CX
‘Fees,’ ‘beware’ and ‘lied’ are the most frequent terms used in negative reviews
About
Newsletter
Contact
Twitter
You currently have access to a subset of Twitter API v2 endpoints and limited v1.1 endpoints (e.g. media post, oauth) only. If you need access to this endpoint, you may need a different access level. You can learn more here: https://developer.twitter.com/en/portal/product
Linkedin
360 Magazine
in Print
BUY NOW
Home
About
Subscribe
FAQ
Now
Week
Month
59% of contact centers lack a responsible AI policy
Richard Owen explains CX opportunities within Customer AI
How Wyndham Hotels & Resorts welcomes guests arriving from a digital journey
What solving a wuzzle can teach you about tackling CX
‘Fees,’ ‘beware’ and ‘lied’ are the most frequent terms used in negative reviews
market research
59% of contact centers lack a responsible AI policy
‘Fees,’ ‘beware’ and ‘lied’ are the most frequent terms used in negative reviews
Nearly 90% of customer staff report increased abuse
86% of retailers face challenges staffing customer-facing roles
70% of consumers prefer voice over typing and texting when using automated assistants
48% of B2B buyers cite lack of transparency into fulfillment processes as a dealbreaker
43% of digital experience pros don’t know customer preferences
70% of contact center managers believe AI will mean more agents
63% of consumers have switched retailers over slow deliveries
41% of consumers dislike managing digital devices and 28% feel overwhelmed
Posts navigation
1
2
3
…
13
Scroll To Top
Home
About
Subscribe
FAQ
About
Newsletter
Contact
Twitter
Linkedin
Loading Comments...
Write a Comment...
Email (Required)
Name (Required)
Website