market research

61% of consumers have yelled at automation to route them to a human
72% of loyalty program members want prioritized support
6 out of 7 CX functions delivered by humans with AI assistance
70% of customer service teams see value from AI within two months
73% of consumers say human-only service drives loyalty
71% of brands cite customer trust as AI adoption barrier
25% of enterprises admit they’re ‘crawling’ with AI in CX
80% of travelers choose trips that further personal growth
75% of diners order via drive-thru several times a month, but . . .
Only 36% of brands can link CX feedback and increased sales