market research

Business leaders choose cloud over AI as top CX technology
79% of consumers deterred by poor post-purchase experience
Consumers believe loyalty programs save them $56 per month, but . . .
Generative AI brings 14% productivity boost to contact center agents
Most CX pros work on a team of 11-20 coworkers
Gartner chatbots customer service
Just 8% of customers say they’re using chatbots for customer service
Only 18% of consumers believe CX has gotten better over the past three years
46% of CX integrations are done manually or with custom coding
43% say AI bias has served up the wrong content in customer experiences
61% of business professionals say demand for experience research is increasing