insurance

GEICO VP navigates the role of tech in customer journeys
74% of car buyers say personalized CX influences their purchase decisions
Nationwide’s first chief customer officer on how she defined (and began fulfilling) her role
Only 40% of insurance customers are getting the digital experience they want
Inside customer journey mapping at Dow, Box and Vault
financial services digital experience
How U.S. Bank and Sun Life are approaching digital experience design in financial services
Why a tattoo-worthy experience is different from a tattoo-worthy brand
Generali chief customer officer
How Generali’s chief customer officer is helping the insurance giant become a ‘lifetime partner’
InMoment benchmarks suggest insurance firms, grocery stores could lose customers based on pandemic response